Hi my name is Sarah Hankey, I am 23 and I am the Water Damage Co-ordinator for All Aces Services. I have been working for Garry, Carmel, Phill and the team for almost 12 months now and I am qualified in Carpet Cleaning, Upholstery & Fabric Cleaning and Water Damage Restoration. I am also about to start building my first home and will have to organise my building and contents insurance soon.
Over the past 12 months I have been dealing with customers who have come across water damage situations whether it has been from a storm, burst pipe or forgetting to turn the tap off in the bath and I realise just how important it will be to have cover. Whether you own or rent it is very important to have insurance cover as you never know what disasters may occur be it accidental or a natural disaster. Also ensuring you have the right cover is vital as water damage and many other disasters can affect both building and contents and if you only have one type of cover this can affect repairing damages for the cover you do have. For example: Carpet & underlay is classed as contents. If you only have building cover then the only areas that can be dried down are sub-floor, skirting, walls, ceilings, cupboards. In this situation the carpet cannot be dried under the policy and would need to be replaced at the insured’s expense as mould and odour will form.
I have also had the experience in the last 12 months of flooding my large 3 bedroom top floor apartment due to the washing machine hose coming out of the laundry tub at the back of the apartment and as I was at the time in the lounge room at the front of the apartment I had no idea until the carpet in the lounge room started getting darker out of the corner of my eye! So I can understand and relate with our customers and the panic, shock and distress that overwhelms you at the time. You will be reassured by our fully trained, certified and experienced technicians on site and in the office. All Aces Carpet and Upholstery Cleaning Services guarantees you peace of mind.
I have also experienced hands on Water Damage and have assisted our team to rectify a Water Damage disaster in a high rise apartment building in the city where level 34 down to level 9 was flooded. We worked from 8pm that evening (after a full day in the office) through to 5am the next morning to minimise further damages and to ensure residents were not inconvenienced as soon as possible. This was a big eye opener to how quickly water can affect a property and how much work and effort is involved by our technicians to make your home a more comfortable environment.
We have a prompt response to Water Damage rectification and have a very large range of equipment in the factory and in our ERV (Emergency Response Vehicle). More information on Water Damage and our ERV can be found on the website
Water damage information
Signing Off
- Sar 
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