We had a call out on Christmas Eve, the clients hated making the call to say our unit is flooded can you help!!!
But off we go… That’s what we do in the water damage restoration business – burst pipes, washing machine overflows, hot water systems and storms don’t just happen between 9-5 Monday to Friday. They are “mini” disaster to clients and we are there to re-assure the client that everything will be OK, and we can get their lives back to normal as quickly as possible.
This particular job was a burst water pipe connected to the fridge the client were away starting to enjoy their Christmas Holidays – when they were told there seems to be water leaking from your unit on 6th floor!!
We loaded our ERV – with some extra equipment and off we set. We arrived on site to find that the burst pipe had leaked through the ceiling into a bedroom below and was leaking out onto the ledge – this is how the other tenants knew there was something wrong.
We thoroughly inspected the whole property to find out what was wet and what we needed to set up to dry the Structure and the contents.
We were dealing with wet wall, skirting’s, tiles, ceiling, carpet, underlay, a king size Mattress and bed.
We collect the extraction equipment to remove the excess water from the Carpet and Underlay and Mattress in the bedroom – the king size bed was to heavy and too big to move so we had to complete the dry down as a partial Top Down Drying system as well as lifting a section of the carpet.
The most important step in the Restoration plan is always EXTRACTION – get as much water as you can from the affected area.
What an great piece of equipment a Water claw is – especially for us girls who are out there completing restoration. You still need to wand the carpet but it is such a relief to be able to have that excess water removed simply by standing on a the Water claw.
We set up 7 Air Movers and a Dri-Eas 2000 to complete the dry down in the bedroom.
The rest of the Water Damage Areas we set up to dry too
The clients were truly greatful that we could attend and rectify the situation – and very appreciative that we attended o Christmas Eve.
Diasters Don’t happen between 9-5 Monday Friday and they certainly don’t know when it is a public holiday or particular time of the year.
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